Terms & Conditions for business customers

Silvercrest Cleaning Ltd (“we”, “us”) is a company registered in England and Wales, company number 17295608, registered office 66 Paul Street, London, England, EC2A 4NA. Contact: 0333 050 0664, info@silvercrestcleaning.co.uk. “You” means the business or organisation named in the quote.

2.1 Our price lists, provided on request or after an initial call, are guide prices only. We confirm your price in a written quote with a site specification listing the areas, tasks and frequency (the “Specification”). Quotes are valid for 30 days.

2.2 The contract starts when you accept the quote in writing, including by e-signature, or when we carry out the first clean at your request, whichever is earlier.

2.3 The contract is made up of your accepted quote, the Specification and these terms. If they conflict, the quote takes priority, then the Specification, then these terms.

3.1 We will carry out the services in the Specification with reasonable care and skill, using suitably trained, vetted and DBS-checked cleaners. Where your site requires enhanced DBS checks, we will only send cleaners who hold one.

3.2 Our services are carried out by self-employed cleaners working on our behalf. We remain responsible for their work under this contract.

3.3 We will send the same team wherever possible, but may change cleaners for holidays, sickness or operational reasons.

3.4 We provide materials and equipment unless the Specification says otherwise. Washroom consumables such as toilet roll, soap and bin liners are only supplied if agreed, and are charged at cost plus 15%.

3.5 We do not provide domestic cleaning for private individuals, short-let or Airbnb turnover cleans, or restaurant and commercial kitchen cleaning, including extraction systems. We do not handle clinical waste, sharps, medicines or controlled drugs, or hazardous chemicals. Our cleaners may stop or decline any work they reasonably believe is unsafe.

4.1 We charge a flat rate per visit, set out in the quote. Charges are based on the size of your premises and the rooms and areas in the Specification, not on hours worked.

4.2 The minimum charge is £50 per visit.

4.3 There is no extra charge for early-morning or evening visits. Visits at weekends are charged at an extra 15%, visits on bank holidays at an extra 25%, and emergency visits booked within 24 to 48 hours at an extra 25%. Any that apply to a regular visit are included in the quote.

4.4 A travel charge applies to sites outside our regular service routes. If it applies, it is shown in the quote.

4.5 Charges exclude VAT, which will be added where applicable.

5.1 We will only charge more than the quoted price for:

• work outside the Specification that you ask for;
• conditions materially worse than surveyed, described or shown in photos;
• biohazards and safety risks, including bodily fluids, sharps, pest infestation, mould and hoarding, which need specialist equipment and disposal;
• no access on arrival, or waiting on site for more than 30 minutes (50% of the visit charge);
• cancelling a visit with less than 24 hours’ notice (50% of the visit charge);
• paid parking or congestion charges where no free parking is available, charged at cost.

5.2 Except for access failures and late cancellations, we will agree any extra charge with you in writing before doing the extra work. If you do not agree, we will carry out the Specification only.

6.1 The contract lasts for an initial term of 12 months unless the quote states a different term, such as a rolling or trial arrangement. It then continues until either of us ends it by giving 30 days’ written notice.

6.2 Charges are fixed for the initial term. After that we may review them once a year by giving you at least 30 days’ written notice. If you do not accept the new charges, you may end the contract by written notice before they take effect.

6.3 Either of us may end the contract immediately by written notice if the other commits a serious breach and does not put it right within 14 days of being asked to, or becomes insolvent.

6.4 We may suspend the services if an invoice is more than 14 days overdue, after giving you 7 days’ written notice.

You will:

• give us safe access at the agreed times, with keys, fobs or alarm codes where needed;
• provide water, power and a secure place to store equipment where agreed;
• tell us in writing about any hazards, site rules, inductions or safety information relevant to our cleaners;
• keep areas reasonably clear so they can be cleaned;
• tell us at least 24 hours in advance about any change to access or visit times.

8.1 If anything in the Specification has been missed, tell us within 48 hours and we will return to put it right free of charge. This is your sole remedy for missed items reported within that time.

8.2 Our cleaners take before and after photos for quality checks. We may carry out quality audits and will share results on request.

We keep a register of all keys, fobs and codes you give us and return them when the contract ends. If we lose a key or fob, we will pay the reasonable cost of replacing it and, if needed, the affected locks.

10.1 We invoice regular services monthly in advance and one-off services after completion.

10.2 Invoices are payable within 14 days. We may charge interest and compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.

11.1 Nothing in this contract limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot legally be limited.

11.2 If we damage your property through our negligence, we will pay the reasonable cost of repair or replacement, up to the limit of our public liability insurance per event.

11.3 Apart from clause 11.2, our total liability in each contract year is limited to the charges paid or payable in that year.

11.4 We are not liable for loss of profit, revenue, business or goodwill, or for any indirect or consequential loss.

11.5 Please report any damage in writing within 48 hours of the visit so we can investigate.

We hold public liability insurance and, where required by law, employers’ liability insurance. Certificates are available on request.

While the contract is in force and for 12 months after it ends, you will not directly engage any cleaner who has worked at your premises through us, other than through us. If you do, you will pay us a fee equal to 20% of the annual value of the contract, to reflect our costs of recruiting, vetting and replacing them.

We both expect that no employees will transfer to us under the Transfer of Undertakings (Protection of Employment) Regulations 2006 when the contract starts or ends. You must tell us before accepting the quote if anyone is currently employed to clean your premises, by you or a previous contractor, so we can review the quote.

Each of us will comply with UK data protection law. We handle personal data as described in our privacy policy.

Neither of us is liable for delays or failure caused by events outside reasonable control, such as severe weather, fire, flood or a public health emergency. If this continues for more than 30 days, either of us may end the affected services by written notice.

17.1 Changes to the contract must be agreed in writing.

17.2 We may use subcontractors to carry out the services but remain responsible for them. You may not transfer the contract without our written agreement.

17.3 Notices must be in writing and sent by email or post to the addresses in the quote.

17.4 This contract is the entire agreement between us about its subject matter.

17.5 This contract is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.