Privacy & Cookie Policy

Silvercrest Cleaning Ltd, 66 Paul Street, London, England, EC2A 4NA. You can reach us by phone on 0333 050 0664 or by email at info@silvercrestcleaning.co.uk. If you have any question about this policy or your personal data, please contact us using these details.

We collect the following, depending on how you use our service:

• Enquiry and quote details — your name, email address, phone number, property address and the details you enter into a quote or contact form (such as property type, number of rooms, frequency and any add-ons).
• Booking and service details — the address to be cleaned, access instructions you give us, your visit history and any notes relevant to carrying out the clean.
• Payment information — card payments are processed by our payment provider, Stripe. We do not see or store your full card number; we hold only limited details such as the last four digits and a secure reference used to charge for completed visits.
• Reviews — any rating or feedback you choose to leave, and the display name and area you consent to us showing.
• Website and analytics data — if you consent to analytics cookies, information about how you use the site (pages viewed, device and browser type, approximate location). See the cookie section below.

We use your information for the following purposes, each with a lawful basis under the UK GDPR:

• To provide our services — preparing quotes, confirming bookings, carrying out cleans, taking payment and dealing with your requests. Lawful basis: performance of a contract with you.
• To run our business — keeping records, responding to enquiries, improving our service and preventing fraud. Lawful basis: our legitimate interests in operating and improving the business.
• To meet legal obligations — for example keeping records required for tax and accounting. Lawful basis: legal obligation.
• Website analytics and marketing measurement — understanding how our site is used and measuring our marketing. Lawful basis: your consent, which you give (or decline) through the cookie banner and can withdraw at any time.

Cookies are small files stored on your device. We use a tag management tool (Google Tag Manager) to load the tools below. Analytics and marketing cookies are only set after you accept themin our cookie banner — if you choose “Essentials only” they are not loaded. The tools we use are:

You can change or withdraw your choice at any time using the Cookie settings link in our footer, or by clearing cookies in your browser. You can also block cookies through your browser settings, though parts of the site may not work as intended.

We do not sell your personal data. We share it only with trusted providers who help us run our service, and only as far as needed:

• Stripe — to process card payments securely.
• Our hosting and email providers — to run the website and send booking and service emails.
• Google, Microsoft and Meta — where you have consented to analytics and marketing cookies, for the measurement described above.
• Professional advisers and authorities — where we are required to by law.

Some of these providers are based outside the UK (for example in the United States). Where data is transferred internationally, it is protected by appropriate safeguards such as the UK International Data Transfer Agreement or an adequacy decision.

We keep your personal data only for as long as we need it: for the duration of our service to you and then for as long as required to meet our legal and accounting obligations (generally up to six years for transaction records). Enquiry data that does not lead to a booking is kept for a shorter period and then deleted. Analytics data is retained according to the settings of the tools above.

Under UK data protection law you have the right to:

• ask for a copy of the personal data we hold about you;
• ask us to correct data that is inaccurate or incomplete;
• ask us to delete your data, or restrict how we use it, in certain circumstances;
• object to processing based on our legitimate interests;
• ask us to transfer your data to another provider where technically possible;
• withdraw your consent to analytics and marketing cookies at any time.

To exercise any of these, contact us at info@silvercrestcleaning.co.uk. We will respond within one month.

We take appropriate technical and organisational measures to keep your data secure, including restricting access to those who need it and using reputable, secure providers for payments, hosting and email. No system is completely secure, but we work to protect your information and to deal quickly with any issue.

If you are unhappy with how we have handled your personal data, please contact us first so we can put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator, at ico.org.uk.

We may update this policy from time to time. When we do, we will change the “last updated” date at the top. Please check back occasionally to stay informed.